Privacy Policy & Terms of Service

01 Information We Collect

When you request an offer through our website, our ads, or by phone, we collect your name, email address, phone number, and ZIP code, along with information about your vehicle: the VIN or license plate and state, the odometer reading, and your answers about whether the vehicle runs and drives, has cosmetic or mechanical issues, has been in an accident, and whether the title is clean.

If you decide to sell us your vehicle, we collect additional information required to complete a lawful transfer of ownership. Depending on your situation this may include a government-issued photo ID, the vehicle title, proof of ownership, and your lienholder's name and loan account details so we can obtain a payoff amount. For vehicles sold from an estate, this may also include a death certificate and letters of authority naming the executor or administrator.

We collect only what a licensed motor vehicle dealer needs to appraise your vehicle, make an offer, and transfer the title.

02 How We Use Your Information

We use your information to appraise your vehicle, prepare and send you an offer, contact you about that offer, schedule an inspection or pickup, and complete the purchase and title transfer if you accept.

We also use it to respond to your questions, to meet our record-keeping obligations as a licensed Ohio motor vehicle dealer, and to measure and improve our advertising.

We do not use your information to make automated decisions that have a legal effect on you. A person reviews every offer.

03 Vehicle Data and History Reports

We run your VIN through vehicle history and title databases as part of the appraisal. That means we submit your VIN to third-party providers and receive back accident, ownership, service, title, and odometer records associated with the vehicle.

These records are tied to the vehicle, not to you personally, but we mention it plainly because most people don't expect it and it affects the number we give you. We go through what we find with you rather than adjusting the offer quietly.

04 Calls and Text Messages

When you submit a form on our website or through one of our ads, you are asking us for an offer on your vehicle. To deliver it, we contact you by phone, email, and text message about that request — your offer, questions about the vehicle, and scheduling an inspection or pickup.

We text you about your vehicle and your offer. We do not add you to a marketing text list, and we do not text you about unrelated promotions.

We do not share or sell text messaging opt-in data or consent with any third party or affiliate for marketing purposes.

05 Cookies and Advertising

Our website uses cookies and advertising pixels, including the Meta pixel, to measure how our ads perform, understand how visitors move through our pages, and improve our marketing. When you submit an offer request, an event is sent to Meta recording that a submission occurred.

This means Meta Platforms, Inc. receives information about your visit and may match it to a Meta account. You can read how Meta handles that data in Meta's Privacy Policy and adjust what they do with it in your Meta ad preferences.

You can block or delete cookies through your browser settings. Doing so will not affect your ability to request or receive an offer from us.

06 Who We Share Information With

We do not sell your personal information. We share it only where it's needed to do what you asked us to do:

• Your lender, if there is a loan on the vehicle, so we can obtain the payoff amount and pay it directly
• The Ohio BMV and equivalent agencies in other states, to transfer the title and complete the required filings
• Vehicle history and valuation providers, who receive the VIN
• Service providers who operate our systems on our behalf — our website host, our form and workflow tools, our scheduling tool, and our advertising platforms — and only as far as needed to run those services
• Our transport team, who receive your name, address, and vehicle details in order to collect the vehicle

We may also disclose information where the law requires it, or to establish or defend a legal claim.

07 How Long We Keep It

If you request an offer and don't sell to us, we keep your information only as long as needed to follow up, and no longer than is reasonable for that purpose.

If you sell us a vehicle, Ohio law requires licensed dealers to retain transaction and title records for a set period. We keep those records for as long as the law requires and then dispose of them securely.

08 Your Choices

You can ask us to tell you what information we hold about you, correct anything inaccurate, or delete it, subject to the records we are legally required to keep as a licensed dealer. Email sell@autoboutique.com and we'll take care of it.

To stop text messages, reply STOP. To stop marketing email, use the unsubscribe link in any message. To stop all contact, email or call us and say so — that's enough.

09 Security and Children

We use reasonable safeguards to protect the information you give us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services are not directed to anyone under 18, and we do not knowingly collect information from children. You must be at least 18 to sell us a vehicle.

10 Contact

01 Acceptance of Terms

By submitting your information through our website, our forms, or our advertisements, you agree to these Terms of Service. If you do not agree, please do not submit your information.

You must be at least 18 years old and be the legal owner of the vehicle, or be authorised to act on the owner's behalf.

02 What We Do

Auto Boutique Buying Center is a licensed Ohio motor vehicle dealer that purchases vehicles directly from their owners. We appraise vehicles, make purchase offers, handle loan payoffs and title transfers, and collect vehicles across Ohio, Kentucky, Indiana, Michigan, Pennsylvania and West Virginia.

We buy vehicles at this location. We do not sell vehicles to the public here.

03 Offers and Appraisals

Your offer is good for 7 days and it stands. That applies to the number we send you online and to the number our team gives you after seeing the car. We do not quote high and revise it once you are standing here.

An online offer is built from the details you give us, because nobody has seen the vehicle yet. If the car's actual condition, mileage, title status or history turns out to be different from what was described, the number can change. When that happens we show you what we found and how it affected the figure, before we give you the new number rather than after.

Once we have inspected the vehicle in person, the number is firm. It holds for 7 days and it does not move at the counter.

Our appraisal is our opinion of what we will pay for your vehicle. It is not a certified appraisal and should not be relied on for insurance, tax, lending, estate valuation, or legal purposes.

There is no cost to request an offer and no obligation to accept one.

04 Contact and Text Messages

By submitting your phone number through our website, our forms, or our advertisements, you agree that we may contact you by phone, email and text message about the offer you requested and the sale of your vehicle.

Opting out of text messages does not withdraw your request for an offer. We will contact you by phone or email instead.

05 Vehicles We Can Buy

We purchase vehicles that have a clean title and are in running, drivable condition. We do not purchase vehicles with salvage, rebuilt, flood or otherwise branded titles, and we do not purchase non-running vehicles.

Online offers are limited to vehicles with under 125,000 miles. Above that we're glad to look at the vehicle in person and make an offer on site.

We also apply model year criteria, which change with the market. If a vehicle falls outside what we're buying, we'll say so quickly rather than have you clear an afternoon for a visit that goes nowhere.

If there is a loan on the vehicle, we will contact your lender for the payoff amount and pay them directly. If the payoff exceeds what the vehicle is worth, we will tell you the difference before you commit to anything.

06 Beat-Your-Offer Guarantee

If we cannot beat a qualifying competing offer on your vehicle, we will pay you $250. The conditions below apply, and we will go through them with you before you spend any time on it.

The competing offer must:

• Be documented — a printout, an email, or the offer on your phone. Instant online offers from CarMax, Carvana and similar buyers do qualify. A number you were told verbally, or remember seeing, does not.
• Be dated within 7 days of the date you present it to us.
• Come from a vehicle buyer or dealer. Private party offers do not qualify.
• Have been generated for a ZIP code inside the area we operate in. Online offers change by location, and a number quoted for a different market is not a comparison to ours.
• Be for the same vehicle, with the same mileage, options and condition as the vehicle we inspect.

We may ask you to re-run the offer while you are here so both of us are looking at a current number rather than one that has since expired or moved.

The vehicle must be one we can actually buy. If the vehicle falls outside our buying criteria for title status, mileage, or model year, we would not have purchased it at any price, and the guarantee does not apply. We will tell you this up front rather than after an inspection.

Other conditions:

• The claim must be made in person at 6780 Caine Rd, Columbus, OH 43235, where our team can inspect the vehicle and review the competing offer with you.
• One $250 payment per vehicle, identified by VIN.
• We must be able to verify the offer with the buyer who issued it.
• Offers that are expired, altered, incomplete, or that we cannot verify do not qualify, and neither do vehicles we are not legally able to purchase.

We may modify or end this guarantee at any time. Any change takes effect from the date shown at the top of this page and does not affect a claim already underway.

07 Pickup and Payment

Vehicle pickup is free throughout Ohio and in Kentucky, Indiana, Michigan, Pennsylvania and West Virginia. There is no pickup charge, no mileage deduction, and no transport fee taken out of your offer.

Payment is made when the sale completes and all required documents are signed. Where there is a lien, we pay the lienholder directly and pay you any amount above the payoff.

You are responsible for removing your personal property from the vehicle before we take possession. We are not responsible for items left in a vehicle.

08 Your Responsibilities

• Give accurate and complete information about yourself and the vehicle.
• Have the legal right to sell the vehicle, and disclose any lien, lease, or co-owner.
• Disclose known accident damage, flood damage, title branding, and odometer discrepancies.
• Do not use our website or services for any unlawful purpose.

Providing false information may void an offer and, where it results in loss to us, may create liability on your part.

09 Limitation of Liability

Information on this website is provided for general purposes and does not constitute legal, tax, or financial advice. Title, probate, and lien requirements vary by situation, and you should confirm your own circumstances with the appropriate authority or a professional.

To the fullest extent permitted by Ohio law, Auto Boutique Buying Center is not liable for indirect, incidental, or consequential damages arising from the use of this website or from information provided through it. Nothing here limits any liability that cannot lawfully be limited.

10 Intellectual Property

The content on this website — text, photographs, layout, and the Auto Boutique name and marks — belongs to us and may not be reproduced without permission.

11 Changes and Governing Law

We may update these terms at any time. The date at the top of this page shows when they last changed, and continuing to use the site after that means you accept the update.

These terms are governed by the laws of the State of Ohio, and any dispute will be handled in the state or federal courts of Franklin County, Ohio.

12 Contact